How do I know if an Ancarta collaboration is genuine?

Any genuine collaboration invitation will come directly from Ruby’s official Instagram account @rubygraceee or our official brand instagram account @ancarta.co - Both accounts are verified.

What is the return policy?

We offer returns within 14 days of delivery on unworn items in original condition. If you need to make a return, simply email us — we’re here to help.

How is ANCARTA different?

We design athleisure for presence — refined silhouettes, seamless construction, and subtle performance. No loud logos. No loud prints. Just elevated essentials made to move with you.

How long does shipping take?

All orders are shipped from Australia. We dispatch within 1–2 business days, and most parcels arrive within 2–6 business days depending on your location.

Do you ship internationally?

Good news — Ancarta now offers free worldwide shipping when you spend 250+ to customers around the globe! The price you see at checkout already includes shipping and all customs fees, so there are no hidden costs or surprises on delivery.

Are any purchases final sale?

Ancarta releases limited-piece collections and does not offer sale items. Once a style sells out, we move on to the next range.

What size should I order?

Our pieces are designed to be form-fitting, sculpted, and true to size. If you’re between sizes, we suggest sizing up for extra comfort. You can also refer to our Size Guide for detailed measurements.

When will I get my order?

We ship promptly within 1–2 business days. Once dispatched, you’ll receive tracking. Delivery time depends on your location.

Where are your products made?

Ancarta partners with carefully selected manufacturers in Australia and overseas. We work closely with our suppliers to ensure every piece meets our standards for quality, comfort, and responsible production.

How much does shipping cost?

Shipping costs are calculated at checkout. Simply enter your shipping address to view the available delivery options and final shipping cost before placing your order.

Can I edit or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to help. Please contact us as soon as possible.

Do you offer exchanges?

Yes, we offer exchanges or store credit on unworn items with tags attached. We do not offer refunds for change of mind purchases.

How do I care for my ANCARTA pieces?

Wash cold, inside out with similar colours. Do not tumble dry. Hang or lay flat to dry. Avoid heat and fabric softeners. Each piece is crafted to last — Always check care label.

How do I contact Ancarta support?

You can contact Ancarta support via our contact page or by email at support@ancarta.co

Our team aims to respond to all enquiries within 24 hours.

What is an Ancarta Brand Rep?

A Brand Rep is someone who loves wearing Ancarta and shares it with their own community. You get your own personal 15% off code to share, and every 3 people who order using your code unlocks a free Ancarta piece for you.

What does my personal 15% code do?

Your personal code gives anyone who uses it 15% off their order. It's yours to share — on your socials, in your bio, with friends — and it's separate from any other Ancarta discount code.

Is WELCOME20 the same as my Brand Rep code?

No — WELCOME20 is a separate, one-time 20% off welcome offer for your own first qualifying order when you join. Your personal 15% code is what you share with your community; WELCOME20 is only for you, once.

How do I share my code?

Post it, mention it, or add it to your bio — anywhere your own audience will genuinely see it. Please don't list it on third-party coupon or deal sites, as that's not genuine sharing with your community.

How do I check my referral progress?

Sign in to your Ancarta account and open your Brand Rep dashboard. It shows your code, your share link, how many qualifying orders you've had, and where you're up to toward your next free piece.

Does every order placed with my code count?

Yes, as long as it's a genuine order placed by someone else, paid for, and not later cancelled or fully refunded.

If someone orders several items in one order, does that count more than once?

No — one order counts as one qualifying purchase, no matter how many items are in it.

Can the same follower's order count again?

Yes — if the same person places another separate order using your code, that new order counts as another qualifying purchase.

Does it count if I use my own code?

No — orders placed with your own personal code on your own account don't count toward your referral progress.

What happens when I reach 3 qualifying orders?

Every 3 qualifying orders unlocks a free Ancarta piece. Your dashboard will show your progress — 1/3, 2/3 — and let you know once you've reached 3/3 and unlocked your reward.

How do I claim my free piece?

Once you unlock a reward, we'll email you a personal claim link. You can also see each reward's status — ready to claim, claimed, or fulfilled — on your Brand Rep dashboard.

What if an order placed with my code is cancelled or fully refunded?

It no longer counts toward your referral progress. If a reward had already been unlocked because of that order, we may need to review it.

What if an order is only partially refunded?

A partial refund doesn't remove that order from your referral progress — it still counts as a qualifying purchase.

Do I have to post a certain number of times?

No — there's no posting quota or monthly target. Just share your code genuinely with your own community.

If I unsubscribe from marketing emails, does that cancel my Brand Rep account?

No — unsubscribing from general marketing emails doesn't remove you from the Brand Rep programme. If you want to leave the programme entirely, contact us directly.

How do I leave the programme or get help?

Email us at support@ancarta.co and we'll take care of it — whether that's a question about your account or leaving the programme altogether.