Privacy Policy

Privacy Policy

Last Updated: 27 August 2026

Ancarta Pty Ltd (“Ancarta”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and the rights and choices available to you.

1. Information We Collect

The personal information we collect depends on how you interact with Ancarta, including when you visit our website, make a purchase, contact us, or interact with our marketing.

Personal information may include information that identifies you or can reasonably be linked to you.

Information You Provide Directly

This may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and transaction details
  • Payment confirmation information
  • Communications with our customer support team
  • Reviews, feedback and other information you choose to provide
  • Marketing and communication preferences

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Links clicked
  • Time spent on our website
  • Referring websites or sources
  • General website usage and interaction data
  • Cookie and tracking information

2. How We Use Your Information

We may use your personal information to:

  • Process, fulfil and deliver orders
  • Process payments and transactions
  • Communicate with you about your order
  • Manage returns, exchanges and refunds
  • Respond to customer service enquiries
  • Provide and improve our products and services
  • Personalise your experience with Ancarta
  • Maintain and improve our website
  • Analyse website performance and customer behaviour
  • Prevent fraud, misuse and unauthorised transactions
  • Send marketing communications where you have consented or where otherwise permitted by law
  • Comply with our legal and regulatory obligations
  • Protect our legal rights and the rights of our customers

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website.

These technologies may be used to:

  • Remember your preferences
  • Maintain website functionality
  • Understand how visitors use our website
  • Measure website and marketing performance
  • Improve our services and customer experience
  • Provide relevant advertising
  • Support analytics and reporting

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of our website.

Our online store is powered by Shopify, which may also use cookies and similar technologies in connection with providing its services.

4. Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

  • Ecommerce and website providers
  • Payment processors
  • Shipping and courier providers
  • Warehousing and fulfilment providers
  • Email and SMS communication platforms
  • Marketing and advertising platforms
  • Analytics providers
  • IT and technology service providers
  • Professional advisers
  • Government authorities or regulators where required by law

We may also disclose information where necessary to comply with a legal obligation, respond to lawful requests, protect our rights, prevent fraud, or in connection with a merger, acquisition, restructuring or sale of all or part of our business.

Ancarta does not sell or rent your personal information.

5. Marketing Communications

Where you have opted in, or where otherwise permitted by applicable law, we may use your contact information to send you news, product releases, offers and other marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to your orders, account, returns or customer service enquiries.

6. User-Generated Content

If you submit a product review, testimonial, social media post, comment, photograph, video or other content to a public area of our website or social media channels, that information may be publicly visible.

Please avoid including personal, confidential or sensitive information in content intended for public display.

7. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

These third parties operate independently from Ancarta and may have their own privacy policies and data-handling practices.

Ancarta is not responsible for the privacy practices, security or content of third-party websites or services.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Process and maintain records of orders
  • Provide customer service
  • Meet accounting, tax and legal requirements
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements and policies

When personal information is no longer reasonably required, we may securely delete or anonymise it, subject to applicable legal requirements.

9. Data Security

Ancarta takes reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Object to or restrict certain uses of your information
  • Withdraw consent where processing is based on consent
  • Unsubscribe from marketing communications
  • Make a complaint regarding the handling of your personal information
  • Lodge a complaint with an applicable privacy or data protection regulator

Certain rights may be subject to legal limitations or exceptions.

To make a privacy request, please contact us at support@ancarta.co.

11. International Customers

Ancarta is based in Australia and serves customers in multiple locations.

Your personal information may be processed or stored in countries other than the country in which you live, including through service providers that support our ecommerce, payment, marketing, analytics and technology operations.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are in place when personal information is transferred internationally.

12. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children where parental or guardian consent is required by applicable law.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or privacy practices.

The most current version will be published on our website with the applicable Last Updated date.

14. Contact Us

For questions, privacy requests or concerns regarding this Privacy Policy, please contact:

Ancarta Pty Ltd
ABN: 66 689 165 553
ACN: 689 165 553
17 Freeman Loop
North Fremantle WA 6159
Australia

Email: support@ancarta.co