Terms of service
Terms of Service
Last Updated: 27 August 2026
Overview
This website is operated by Ancarta Pty Ltd (“Ancarta”, “we”, “us” or “our”). Ancarta provides this website, including the information, tools, products and services available through it, subject to your acceptance of these Terms of Service (“Terms”).
By visiting our website, creating an account, purchasing from us or otherwise using our services, you agree to be bound by these Terms and any policies referenced or linked within them.
These Terms apply to all users of the website, including visitors, customers, merchants, vendors and content contributors.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use our website or services.
We may introduce new features, products, services or tools from time to time. These will also be subject to these Terms unless otherwise stated.
We reserve the right to update or replace any part of these Terms by publishing an updated version on our website. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, territory or country of residence, or that you have the permission of a parent or legal guardian where required.
You must not use our website, services or products for any unlawful or unauthorised purpose.
You must not transmit viruses, malware, destructive code or other material intended to interfere with the operation or security of our website or services.
A breach of these Terms may result in suspension or termination of your access to our services.
2. General Conditions
We reserve the right to refuse service, restrict access or cancel transactions where reasonably necessary, including in circumstances involving suspected fraud, misuse, unlawful activity or a breach of these Terms.
Information you provide through our website may be transferred across networks and adapted to meet the technical requirements of connected systems and service providers.
Payment information is handled through secure payment providers and is subject to applicable security and encryption standards.
You must not reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our prior written permission.
3. Information Accuracy
We make reasonable efforts to ensure information published on our website is accurate and current.
However, information may occasionally contain errors, omissions or outdated material.
Information provided on our website is for general informational purposes and should not be relied upon where more complete, accurate or current information is reasonably required.
4. Service Modifications and Pricing
Prices, promotions, products and services may change without notice.
We reserve the right to modify, suspend or discontinue products, services, website features or promotions at any time.
Nothing in this section limits any rights or remedies you may have under applicable consumer law.
5. Products and Services
Certain products may be available exclusively online and may be offered in limited quantities.
Returns, exchanges and refunds are subject to our Refund Policy and Returns & Exchanges Policy, together with any rights you may have under applicable consumer law.
We make reasonable efforts to display product colours, images, measurements and descriptions accurately. However, colours and appearance may vary depending on your device, screen settings, lighting and other factors.
We reserve the right, where lawful, to:
- Limit product quantities
- Limit sales to particular customers or locations
- Change product descriptions
- Change pricing
- Introduce or withdraw promotions
- Discontinue products
- Refuse orders reasonably suspected to involve fraud, misuse or unauthorised resale
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded.
6. Orders and Account Information
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- Payment cannot be authorised
- Product information or pricing contains a genuine error
- Stock is unavailable
- Fraud or unauthorised activity is suspected
- An order breaches these Terms
- We reasonably believe products are being purchased for unauthorised commercial resale
Where payment has already been collected for an order that we cancel, we will provide an appropriate refund where required.
You agree to provide accurate, complete and current information when placing an order or creating an account.
You are responsible for ensuring that your email address, shipping address, billing information and payment details are correct.
7. Optional Tools and Services
We may provide access to tools, applications or services operated by third parties.
We do not control all aspects of these third-party services and are not responsible for their operation except to the extent required by law.
Your use of third-party services may also be subject to the terms and policies of the relevant provider.
8. Third-Party Links
Our website may contain links to websites, platforms or services operated by third parties.
Ancarta is not responsible for the content, availability, security, products, services or privacy practices of third-party websites.
You should review the applicable terms and privacy policies before using third-party services.
9. User Content, Reviews and Feedback
If you submit reviews, comments, feedback, suggestions or other content to Ancarta, you confirm that you have the right to provide that content.
You must not submit content that:
- Infringes another person’s intellectual property or other rights
- Contains unlawful, abusive, defamatory or threatening material
- Contains malicious software or code
- Contains misleading or fraudulent information
- Violates applicable law
Where you submit content for publication, you grant Ancarta a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content in connection with our business and marketing, subject to applicable law.
We may remove content that we reasonably believe breaches these Terms or applicable law.
10. Personal Information
Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed in accordance with that policy.
11. Errors, Inaccuracies and Omissions
Our website may occasionally contain typographical errors, inaccuracies or omissions relating to:
- Product descriptions
- Pricing
- Promotions
- Offers
- Shipping charges
- Delivery estimates
- Product availability
We reserve the right to correct genuine errors or inaccuracies and update information where appropriate.
If an error affects an order you have already placed, we will deal with the order fairly and in accordance with applicable consumer law.
12. Prohibited Uses
You must not use our website or its content:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To harass, abuse, threaten, defame or unlawfully discriminate
- To transmit viruses, malware or malicious code
- To collect personal information about others unlawfully
- To spam, phish or conduct deceptive activity
- To interfere with the security or operation of our website
- To attempt unauthorised access to our systems or accounts
- To scrape, crawl or extract website data in a manner that breaches applicable law or these Terms
We may restrict or terminate access where we reasonably believe these requirements have been breached.
13. Warranties and Liability
Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection legislation.
To the maximum extent permitted by law, Ancarta does not guarantee that the website will always be uninterrupted, secure or error-free.
Where permitted by law, Ancarta will not be liable for indirect, incidental, special or consequential loss arising from the use or inability to use our website or services.
Any limitation of liability contained in these Terms applies only to the extent permitted by applicable law.
14. Indemnification
To the extent permitted by law, you agree to indemnify Ancarta Pty Ltd and its directors, officers, employees and representatives against reasonable losses, liabilities or expenses arising directly from your unlawful use of our website, your material breach of these Terms, or your infringement of another person’s rights.
15. Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary.
The remaining provisions will continue to apply.
16. Termination
These Terms remain effective while you use our website or services.
You may stop using our services at any time.
We may suspend or terminate access where we reasonably believe you have materially breached these Terms, engaged in unlawful activity, attempted fraud or misused our services.
Any rights or obligations that are intended to survive termination will continue to apply.
17. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Returns & Exchanges Policy and any other policies expressly incorporated by reference, constitute the agreement governing your use of our website and services.
18. Governing Law
These Terms are governed by the laws applicable in Western Australia, Australia.
Nothing in this section prevents a customer from exercising any rights they may have under mandatory consumer protection laws that apply to them in their place of residence.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services, policies or legal obligations.
The latest version will be published on our website with the applicable Last Updated date.
Your continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by law.
20. Contact Information
For questions regarding these Terms of Service, please contact:
Ancarta Pty Ltd
ABN: 66 689 165 553
ACN: 689 165 553
17 Freeman Loop
North Fremantle WA 6159
Australia
Email: support@ancarta.co