Shipping Policy

Shipping Policy

Last Updated: 27 August 2026

Ancarta ships orders from Western Australia to customers across Australia and internationally. We aim to process and dispatch every order as quickly as possible.

1. Order Processing

Orders are processed and dispatched Monday to Friday, excluding public holidays.

Orders placed on Saturdays, Sundays or public holidays will generally be processed from the next business day.

During launches, promotional periods, sales or other periods of unusually high demand, processing times may be longer than usual.

Once an order has been dispatched, changes to the delivery address may not be possible.

2. Shipping and Dispatch

Orders are dispatched from Western Australia using our selected shipping and courier partners.

Once your order has been dispatched, you will receive shipping confirmation and tracking information using the contact details provided with your order.

Delivery timeframes begin from dispatch and not from the date the order was placed.

3. Estimated Delivery Times

Delivery timeframes displayed on our website or at checkout are estimates only and are not guaranteed delivery dates.

Standard international deliveries generally arrive within approximately 6–27 business days after dispatch, depending on the destination and shipping service selected.

Delivery may take longer due to circumstances outside Ancarta’s reasonable control, including:

• Courier or postal delays
• Customs processing
• Public holidays
• Severe weather
• Flight or transport disruptions
• Remote delivery locations
• Incorrect or incomplete delivery information
• Peak shopping and promotional periods

A delay outside our reasonable control does not automatically entitle an order to a refund where the order remains in transit, subject to any rights you may have under applicable consumer law.

4. Shipping Rates

Available shipping methods and applicable charges are displayed at checkout before payment.

Where offered, Free Worldwide Standard Shipping is available on qualifying orders of A$250 or more, subject to any conditions displayed at checkout.

Shipping promotions, thresholds and available services may change from time to time.

5. International Orders

Ancarta ships internationally to eligible destinations.

International orders may be subject to customs procedures, import requirements, taxes, duties or other charges imposed by the destination country.

Where duties, taxes or import charges are specifically shown as included at checkout, those charges will be handled in accordance with the selected shipping service.

Where they are not expressly stated as included, the customer may be responsible for any duties, taxes, customs fees or other charges imposed by local authorities.

Ancarta does not control customs authorities or their processing times.

6. Customs, Duties and Import Taxes

Customs requirements vary between countries and may change without notice.

Customers are responsible for ensuring that products ordered from Ancarta can lawfully be imported into their destination country.

Unless expressly included in the amount paid at checkout or otherwise required by law, Ancarta is not responsible for customs duties, import taxes, VAT, brokerage charges or other fees imposed by local authorities.

If a customer refuses to pay applicable customs charges and the parcel is returned to Ancarta, any refund may be reduced by shipping, return shipping, customs or other costs incurred, where permitted by law.

7. Tracking

Where tracking is available, tracking information will be provided after dispatch.

Tracking information may take some time to update after a parcel has been collected by the carrier.

Once a parcel has been transferred to the courier or postal provider, tracking updates and delivery scans are managed by that provider.

If your tracking has not updated for an extended period, please contact us at support@ancarta.co so we can assist.

8. Delivery Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your delivery information carefully before completing checkout.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

If an order is returned to Ancarta because an incorrect or incomplete address was provided, the customer may be responsible for the cost of reshipping the order.

9. Failed or Unclaimed Deliveries

Customers are responsible for monitoring tracking information and collecting parcels where collection is required.

If a parcel is returned to Ancarta because it was:

• Unclaimed
• Refused by the recipient
• Sent to an incorrect address supplied by the customer
• Unable to be delivered after reasonable delivery attempts

the customer may be responsible for any additional shipping costs required to send the parcel again.

Any refund relating to a returned parcel may be reduced by shipping or other costs incurred where permitted by applicable law.

10. Lost or Damaged Parcels

If your tracking indicates that your parcel may be lost, or your parcel arrives damaged in transit, please contact us as soon as possible at support@ancarta.co.

Please provide your order number and any relevant photographs or tracking information.

We will review the circumstances and, where appropriate, raise an enquiry with the relevant shipping provider.

Nothing in this section limits any rights you may have under applicable consumer law.

11. Change-of-Mind Returns and Exchanges

Customers are responsible for the cost of returning change-of-mind items to Ancarta.

Ancarta does not pay or reimburse return shipping costs for change-of-mind returns or exchanges.

Where a change-of-mind exchange is approved, Ancarta will cover one shipment of the replacement item from Ancarta back to the customer.

This complimentary replacement shipment applies once only.

If the customer subsequently changes their mind again, selects another size, colour or product, or requests a second or subsequent exchange, the customer is responsible for:

• The cost of returning the item to Ancarta; and
• The shipping cost for the next replacement item to be sent from Ancarta to the customer.

These provisions do not apply where Ancarta has supplied a faulty, damaged, incorrect or otherwise non-compliant product and applicable consumer law requires Ancarta to cover the relevant shipping costs.

12. Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns except where required by applicable law.

For customers in jurisdictions where applicable consumer law requires the original standard delivery charge to be refunded following a valid cancellation or withdrawal, Ancarta will comply with those requirements.

Any additional amount paid for express, premium or upgraded delivery will not be refunded unless required by law.

13. Pre-Orders

Where an item is sold as a pre-order, the estimated dispatch or delivery period will be displayed on the relevant product page, at checkout or otherwise communicated at the time of purchase.

Pre-order dates are estimates and may change due to manufacturing, freight, customs or other circumstances outside Ancarta’s reasonable control.

If an order contains both in-stock and pre-order items, the order may be held and shipped together when the pre-order item becomes available unless otherwise stated.

Your rights under applicable consumer law are not affected.

14. Contact

For questions regarding shipping, tracking or delivery, please contact:

Ancarta Pty Ltd
ABN: 66 689 165 553
ACN: 689 165 553
17 Freeman Loop
North Fremantle WA 6159
Australia

Email: support@ancarta.co