Shipping Policy

Last updated: 21 October 2026

We ship from Western Australia to customers across Australia and around the world.

1. Processing and dispatch

Orders are processed Monday to Friday, excluding public holidays, and we aim to dispatch within 1–2 business days. Orders placed on a weekend or public holiday are processed from the next business day. During launches and other busy periods, dispatch can take a little longer.

Once your order is dispatched, we’ll email your tracking details. Delivery times are counted from dispatch, not from the day you ordered.

2. Delivery times

Australia. Standard delivery usually takes 2–8 business days and Express 1–5 business days.
International. Standard delivery usually takes 4–27 business days, depending on the destination. Express is available to some destinations from 2 business days.

These are estimates, not guarantees. Deliveries can take longer because of carrier delays, customs, public holidays, weather, remote locations, peak periods or incorrect address details. A delay while your order is still in transit doesn’t by itself entitle you to a refund, but it doesn’t affect your rights under consumer law.

3. Shipping costs

Shipping options and costs are shown at checkout before you pay. Within Australia, Standard shipping is A$8 and Express is A$16.

Free standard shipping applies when your order reaches the threshold for your destination:

Australia: A$150
New Zealand: NZ$200
United States: US$120
Canada: C$150
United Kingdom, Jersey, Guernsey and the Isle of Man: £150
Ireland and our main European destinations: €150
Other European destinations, including Bulgaria, Croatia, Cyprus, Hungary, Latvia, Lithuania, Romania, Slovakia and Slovenia: €250
All other destinations, including Singapore, Hong Kong and Malaysia: A$250

Thresholds are based on your order total after any discounts. Shipping rates, thresholds and services may change from time to time, and checkout always shows the current options.

Shipping is also free on any order of 4 or more items, to every destination. It applies automatically at checkout and can’t be combined with other discounts or discount codes.

4. Duties and import taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. Where these are shown as included at checkout, as they are for orders to the United States, there’s nothing more to pay on delivery. Otherwise, they are the recipient’s responsibility.

Please make sure the products you order can be legally imported into your country. If a parcel is refused because charges weren’t paid and it comes back to us, any refund may be reduced by the shipping and other costs involved, where the law allows.

5. Tracking

Tracking can take a little time to update after the carrier collects your parcel. Once your parcel is with the carrier, tracking updates are managed by them. If your tracking hasn’t moved for a while, email support@ancarta.co and we’ll look into it.

6. Delivery address

Please check your delivery details carefully at checkout. If you spot a mistake, contact us as soon as possible. We’ll try to update the address before dispatch, but can’t guarantee changes once an order is being processed or has shipped.

If a parcel comes back to us because the address was incorrect or incomplete, or because it was refused or not collected, you may need to pay to have it sent again.

7. Lost or damaged parcels

If your tracking suggests your parcel is lost, or it arrives damaged, email support@ancarta.co with your order number and any photos or tracking details. We’ll look into it and, where appropriate, raise an enquiry with the carrier. Nothing in this section limits your rights under consumer law.

8. Returns and exchanges

Return postage for change-of-mind returns, exchange shipping and original shipping charges are covered in our Returns & Exchanges Policy.

9. Pre-orders

If an item is sold as a pre-order, the estimated dispatch date is shown on the product page or at checkout. Pre-order dates are estimates and may change. If your order includes in-stock and pre-order items, we may send everything together once the pre-order item is ready, unless we tell you otherwise.